Here you will find the answers to the most important questions about Oberwerth!


You can choose between the following payment options during check-out:

  • Credit card (Visa, Maestro, MasterCard, AMEX)
  • Paypal
  • On account with Klarna
  • Instant bank transfer
  • Giropay
  • Google Pay
  • ShopPay

You can enter a discount or voucher code in the discount code window throughout checkout. The voucher will then be deducted from your shopping cart.


There is no minimum order value. However, there are different order values ​​above which we will cover your shipping costs. These are communicated in the black banner above.

Free shipping throughout Germany from 99€

Europe & USA free shipping from 499€

As long as your order has not yet been shipped, you can cancel it at any time by telephone or email.

Telephone support and advice between 8 a.m. and 4 p.m. (GMT+1 Berlin)

+49 (0)261 9888 2444


As long as your order has not yet been shipped, you are welcome to contact us and we will follow up on your change requests immediately.

Telephone support and advice between 8 a.m. and 4 p.m. (GMT+1 Berlin)

+49 (0)261 9888 2444


If you order in the Oberwerth Shop, you will receive a separate email with your tracking data after your order has been received.

As soon as you receive this email, your order will be in our shipping department. You can now find further details in the tracking data.

You will receive an order confirmation and your tracking data separately by email. You can also register on oberwerth.com and view your order in your customer account .

Oberwerth delivers worldwide within the legal limits and requirements.

Since Oberwerth ships worldwide, customs fees apply in some countries. These will be communicated to you separately by the courier and invoiced when your order arrives in the destination country. Please contact your local customs authority to find out how much the fee will be.

There are no customs fees for shipping within Europe and the USA.

Customer account

You can register for your customer account using the following link. Here you can track your order and benefit from many advantages.

You can of course order in the Oberwerth Shop as a guest without having to create a customer account. Once you have placed your desired products in your shopping cart, you can check out without further ado.

You can reset your password directly in the login . To do this, click on the “Forgot your password?” button. and you will receive step by step instructions to reset your password.

All information on data protection can be found in our data protection declaration .


We are very sorry if we sent you an incorrect or defective item. Should such a case arise, you can contact us by phone or email and together we will find a solution that will completely satisfy you.

Telephone support and advice between 8 a.m. and 4 p.m. (GMT+1 Berlin)

+49 (0)261 9888 2444


You can return an item purchased online to us within 14 days of receipt.

Further details can be found in our cancellation policy .

You can return your items undamaged to the following address within 14 days of receipt:

B&F Oberwerth GmbH & Co. KG
Friedrich-Mohr-Strasse 13
56070 Koblenz

As soon as we have received your items, we will record your return and you will receive a full refund of the purchase price using the payment method you chose when purchasing.

After the 2-year statutory dealer warranty has expired, Oberwerth offers you a lifetime guarantee on your Oberwerth bags.

However, you must only register this on our website within 8 weeks of purchase using the following link: Product registration

Oberwerth offers a 5-year guarantee on half cases. In order to claim this, we need your original proof of purchase in the event of damage.

Further information about our guarantee and warranty can be found in our guarantee conditions .

You can register your Oberwerth bag directly on our website up to 8 weeks after purchase: Product registration

Fill out the form and you will receive a registration confirmation by email. Once you have received confirmation, your bag will enjoy all the benefits of our lifetime guarantee.

Product questions

You can find everything about leather care for your Oberwerth product here: Leather Care

You can perfectly predefine the right bag using the filter function on our website. Choose the parameters that apply to you and as a result you will receive a suitable Oberwerth product in the right size, color and shape.


You are welcome to apply to join our pro team and become an Oberwerth Ambassador. The best way to do this is to send us an email to info@oberwerth.com with your online presence and a brief description of yourself. We will forward your email internally to our marketing department, which will contact you as quickly as possible.

You can register for our affiliate program using the following link: AFFILIATE

We will check your data and get in touch with you.